Boys & Girls Clubs of Whatcom County

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Frequently Asked Questions

How do I get started with creating an account on the Parent Portal?


Step 1 : From the login screen at Https://parentportal.whatcomclubs.org/, click on the big blue button that says New User? Click Here to Register
 
Step 2: Fill in the e-mail that you want to use and create a secure password making sure to read and apply the password guidelines on that page. Confirm that the password be re-entering it and create a Security Question and Answer for your account. (Make a note of the password you have created.)
 
Step 3: Click on the Create User Button.
 
Step 4: Check your e-mail for the account verification email and click on one of the verification links in the email.  This will take you back to the Portal so that you can log in.
 
Step 5: Log in using the email and the password that you created and you will be guided through the process of entering your personal information and then your child or children's information

How do I enroll a child in the program?


Step 1: Choose  Profile  from tabs on top of site and select  Add Member
Step 2: Answer questions regarding new child
Step 3: Select Enroll Now or go to Enrollment screen
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose  Auto Pay 
  • Choose start and end dates child will attend the service
  • Choose frequency of payments
  • Hit Continue to Payment Options
Step 4: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
You have enrolled your child

How do I enroll an existing child in a new service?


Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.
Step 2: on Member Enrollment screen
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose auto payment or pay in full
  • Choose start and end dates child will attend the service
  • Choose frequency of payments
  • Click Continue to Payment Options
Step 3: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
You have enrolled your child

How do I change/update information about my child?


Step 1: Choose Profiles and then Members from top of website, and select the child you want to update
Step 2: Choose the tab with the information you want to update
Step 3: Choose Edit This Information at below the information
Step 4: Edit the information you want and click Update this Information

Which Campus should I choose for my child?


The Campus you want to select is where your child will be attending the primary service in which they are participating. This is typically the school your child attends.  When enrolling for Summer Camp this will be the location they will attend over the summer.

The system says that my child does not meet the prerequisite for the program I'm trying to enroll them in. What should I do?


The prerequisite for participation in our programs is a current membership.  Once you add a membership to your shopping cart they system will allow you to add the program you are trying to enroll in.

What is the Club doing to reduce the risk of CaronaViirus durign the program?


We are working with the Whatcom County Health Department to ensure our operational protocols meet their recommendations
 
1.  Temperature checks will be conducted on each staff and child before they can join the program.  Anyone with an elevated temperature will not be allowed to participate that day and cannot return until 72 hours after the fever is gone.
 
2.  Only staff and children will be allowed beyond the entryway to the building.
 
2. Throughout the day our will be wiping down frequently touched surfaces and every evening hard surfaces are deep cleaned and sanitized.
 
3. Children and staff will wash their hands throughout the day
 
4. Activities will be planned to reduce close contact
 
5. Children or staff that become ill during the day will need to leave the program immediately.
 
 
 
 
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