FAQ

Frequently Asked Questions

How do I get started with creating an account on the Parent Portal?
How do I enroll a child in the program?
How do I enroll an existing child in a new service?
How do I change/update information about my child?
Which Campus should I choose for my child?
The system says that my child does not meet the prerequisite for the program I'm trying to enroll them in. What should I do?

How do I get started with creating an account on the Parent Portal?

Step 1 : From the login screen at Https://parentportal.whatcomclubs.org/, click on the big blue button that says New User? Click Here to Register

Step 2: Fill in the e-mail that you want to use and create a secure password making sure to read and apply the password guidelines on that page. Confirm that the password be re-entering it and create a Security Question and Answer for your account. (Make a note of the password you have created.)

Step 3: Click on the Create User Button.

Step 4: Check your e-mail for the account verification email and click on one of the verification links in the email. This will take you back to the Portal so that you can log in.

Step 5: Log in using the email and the password that you created and you will be guided through the process of entering your personal information and then your child or children's information

How do I enroll a child in the program?

Step 1: Choose Profile from tabs on top of site and select Add Member

Step 2: Answer questions regarding new child

Step 3: Select Enroll Now or go to Enrollment screen

Choose child you want to enroll in new service
Choose location where service is located
Choose service for which you want to enroll
Choose Auto Pay
Choose start and end dates child will attend the service
Choose frequency of payments
Hit Continue to Payment Options

Step 4: on Billing Information screen

Enter Credit/Debit Card information
Click Pay and Complete Enrollment
Read and click Agree to the Payment and Enrollment Policy

You have enrolled your child

How do I enroll an existing child in a new service?

Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.

Step 2: on Member Enrollment screen

Choose child you want to enroll in new service
Choose location where service is located
Choose service for which you want to enroll
Choose auto payment or pay in full
Choose start and end dates child will attend the service
Choose frequency of payments
Click Continue to Payment Options

Step 3: on Billing Information screen

Enter Credit/Debit Card information
Click Pay and Complete Enrollment
Read and click Agree to the Payment and Enrollment Policy

You have enrolled your child

How do I change/update information about my child?

Step 1: Choose Profiles and then Members from top of website, and select the child you want to update

Step 2: Choose the tab with the information you want to update

Step 3: Choose Edit This Information at below the information

Step 4: Edit the information you want and click Update this Information

Which Campus should I choose for my child?

The Campus you want to select is where your child will be attending the primary service in which they are participating. This is typically the school your child attends. When enrolling for Summer Camp this will be the location they will attend over the summer.

The system says that my child does not meet the prerequisite for the program I'm trying to enroll them in. What should I do?

The prerequisite for participation in our programs is a current membership. Once you add a membership to your shopping cart they system will allow you to add the program you are trying to enroll in.